RETURNS/EXCHANGES/SHIPPING
RETURNS
Returns are accepted only under the following conditions:
The return must be received by Ultra Soap Direct within 7 days of the confirmed delivery date.
The returned item must be unused and in new condition.
All returns are subject to a 25% restocking fee per package.
We do not accept returns based on a "Change of Mind"
After receiving the returned item, Ultra Soap Direct will issue a refund for the value of the item, minus a 25% restocking fee. Ultra Soap Direct will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Ultra Soap Direct. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue.
EXCHANGES/RETURNS
To return/exchange an item, print out your email invoice and mail that along with your item back to us at 4312 Clary Blvd., Kansas City, MO 64130, United States.
You will then receive an E-Gift Card for the value of your exchanged item, minus a 25% restocking fee which you can use to purchase the new item you would like.
ULTRA SOAP DIRECT RETURN INSTRUCTIONS:Please mail the item along with a short note with corrections to be made too:
Attention: Ultra Soap Direct
Street Address: 4312 Clary Blvd.
City: Kansas City
State: MO
ZIP Code: 64130
United States
Once we receive customer returned merchandise we will immediately take care of corrections that need to be made. We will review your invoice and the corrections you have given and will correct any errors made on our behalf.
If at any time you are having trouble with your return or have any unanswered questions, please send an email to support@ultrasoapdirect.com. Thank you
SHIPPING:
Please allow 1 to 4 weeks for shipping during any of our giveaway promotions.
How To Cancel Online Purchases
If your purchase has not yet completed, you can simply close the store window.
If your purchase has completed, you should receive a notification of the sale to your listed email address. You can hit reply on that email within 24hrs to request that the order be cancelled and we will issue a full refund within 24hrs. Please allow up to 48hrs for your bank or Paypal to return the funds to your account.
If your order has already shipped, we will attempt to recover from the courier. If your order arrives, please return it using out return policy above.